Frequently Asked Questions
Please review the frequently asked questions below.
What hours are you open?
The Friend for Life office is generally staffed 9 am to 5 pm EST Monday through Friday. We monitor voicemail and e-mail daily. Please leave a message and we will do our best to respond within 24 hours.
Is there a fee to receive support from Friend for Life?
No. The one-on-one support that Friend for Life volunteers provide is free of charge.
How do I become a volunteer?
Please complete and submit our "Become a Volunteer" online form. The process we follow for volunteering is to fill out an application with contact info and diagnosis details so we can make a close match when support seekers contact us. Volunteers go through training. We have a live training (8 hours) as well as 5 brief (roughly 5-7 minute) online training modules that you can complete on your own time with a brief quiz at the end. You can do either or both. Then, Friend for Life staff would interview you. We also get a reference check from a person that knows you well. These are very simple check off sheets saying that you're able to provide this type of support.
Is there a Friend for Life office in my area?
There is only one Friend for Life office, but that doesn't mean that you can't volunteer or receive support as most of the support is offered over the phone. Though the majority of our volunteers are in the Louisville area, we do have several volunteers all across the U.S. as well as some international volunteers.
I'm very busy. Would I have time to volunteer?
There is an initial 8 hour training currently offered yearly for new volunteers in the Louisville area. We also offer 5 brief (roughly 5-7 minute) online training modules that you can complete on your own time with a brief quiz at the end that you can do in addition to or instead of live training. After training the number of times that you may be contacted for a match varies greatly, but you always have the option to decline a contact if it isn't a good time for you.
Are you a support group?
We provide one on one support rather than in a group setting.
Are you affiliated with any hospitals?
No. Baptist Health Louisville (formerly Baptist Hospital East) has been generous enough to offer us office space in their Cancer Resource Center in exchange for Friend for Life staff and volunteers assisting in the CRC when needed. However, Friend for Life Cancer Support Network is a separate organization and is a resource available for all.
I have a friend/family member that I think needs your services. Will you contact them?
Every cancer experience is different and everyone copes in their own way. We prefer that the person that would be receiving the support contact us themselves or give approval to be matched. You are more than welcome to provide them with our information so they may contact us when the time is right for them. We are happy to provide any information you need.
How are you funded?
We are funded in a variety of ways consisting of grants, fundraisers, and donations. Our services are offered completely free of charge. For more details view our annual reports or our Better Business Bureau listing: at this link
What if you don't have someone who has survived the type of cancer I have?
We network with many other national one-on-one networks so that if we don't have a good match, we will do our best to find someone who has been through something similar to what you are facing.